1. General
1.1. These Le Roux Attorneys Incorporated Immigration Terms & Conditions of Service: Corporate Visa Services (“the Terms and Conditions of Service”) shall supersede the Le Roux Attorneys Incorporated Terms And Conditions Of Service For Immigration Services.
1.2. Any variation to or amendment of these Terms and Conditions of Service must be agreed to in writing by the parties.
1.3. Payment on any Corporate Visa quotation signals the Parties’ agreement on these Terms and Conditions of Service.
2. Corporate Visa Services
2.1. Our standard Corporate Visa Service offering includes all the necessary attendances to compile a complete corporate visa application, including attending to the Department of Labour application, up until the issuance of the corporate visa and individual corporate worker certificates.
2.2. In carrying out our duties, we need information from the applicant. We will exercise our best efforts to obtain all relevant information ourselves, but we will require the applicant’s help in this regard. The following information must be provided by the applicant in order for us to perform our duties:
2.2.1. Information about the applicant’s business model, its business structure, its labour needs (including a breakdown of same) and its previous interactions with the Department of Labour and the Department of Home Affairs.
2.3. We cannot compile the application without the above information. Failure by the applicant to provide the above information to us within 12 months after request for same, will entitle us to cancel the instruction without further notice. Any funds paid to us will in such an event be forfeit.
2.4. The Department of Home Affairs reserves the right to refuse a Corporate Visa to an applicant whose tax affairs are not in order. We cannot assume any responsibility for the refusal of an application which was refused due to non-compliance with taxation laws, or any other laws of the Republic of South Africa.
2.5. Unless otherwise quoted, our standard service fee for a Corporate Visa application does not include:
2.5.1. Advertising costs;
2.5.2. Home Affairs and VFS application fees;
2.5.3. Translation costs;
2.5.4. Applications for individual corporate work visas. An individual corporate work visa can only be applied for once the corporate entity has obtained the aforementioned corporate visa and certificates and such service offerings incur additional fees; or
2.5.5. Any other disbursement charges.
3. Service Offering Process
3.1. Our initial contact will include a consultation during which we will make an initial assessment of whether the applicant is a suitable candidate for a Corporate Visa or not. Payment of our quotation specifically signals acknowledgement that the following has been sufficiently explained:
3.1.1. we travel to the applicant for the on-site consultation and assessments, the cost of which is included in the quote (unless quoted otherwise);
3.1.2. the person in charge of the applicant organisation must submit the corporate visa application in person at the nearest VFS office;
3.1.3. individual corporate worker work visa applications must ordinarily be submitted in the corporate worker’s country of origin (exceptions, most notably for Zimbabweans, apply);
3.1.4. each corporate visa worker will need a passport valid for the duration of the worker’s work visa;
3.2. unless quoted otherwise, the quote does not include the following:
3.2.1. the service or application fees in respect of the Individual Corporate Worker Work Visa Applications;
3.2.2. Advertising costs;
3.2.3. DHA and VFS submission costs;
3.2.4. Transportation costs to and from the border/other places of submission (applicants must submit abroad and in person).
4. Payment
4.1. Unless otherwise agreed in writing, full payment of the total fee charged is payable before we provide any service to the client. We reserve the right to withhold all or part of the provision of services to the client and/or exercise a lien on any documents if the client fails to make payment of the prescribed fees.
4.2. The client is required to add bank and forex fees in the amount of ZAR 360 (US $40) to any invoice received in respect of services provided when paying from outside of South Africa.
4.3. The client is required to add a transfer cost when making payment on the Payfast payment portal, which cost shall amount to 5 (five) percent of the total invoice.
5. Corporate Account Unit
5.1. All submissions at the Corporate Account Unit in Gauteng incur a VFS fee of R2 500.00. This fee is for the client’s account.
5.2. Unless otherwise agreed, should you wish for an immigration consultant to accompany you to the submission, this will be at an additional cost.
6. Refunds
6.1. We believe in seeking a fair outcome when a decision has been made to end the relationship with a client. In instances where fairness requires that we refund a client in part or entirely, we will enter into discussion with the client as to the amount to be refunded.
6.2. No refunds will be paid in respect of matters outside of our control, where we have not been at fault (for example if there has been a change in laws or government regulations, rules or procedures) or where the client has caused an application to be stale for a period of 6 (six) months or more (12 months or more in respect of Corporate Visa instructions – see clause 2.3. above.)
6.3 We charge a R150 administration fee to refund money into a South African bank account.
6.4 We charge a R150 administration fee if we do not receive a reply within 7 calendar days of contacting a client requesting bank account details for purposes of a refund.
6.5 We charge a R150 administration fee if a client provides us with incorrect or incomplete bank account details for purposes of a refund.
6.6 We charge a R300 administration fee plus bank charges to refund trust money into an international bank account.
7. VFS Service Centre Refunds
7.1. Effective from Wednesday, 26 August 2015, the online appointment scheduling process for visa and permit applications transitioned to a pre-payment system. This system is flawed and as such the need for a refund of the VFS fees will be required from time to time. A refund will be granted by VFS under the following circumstances:
7.1.1. Death or hospitalisation (full refund will be given);
7.1.2. Cancellations/no shows (R500 of the VFS will refunded);
7.1.3. Should the application be incomplete for any reason and VFS will not accept the application (full refund will be given).
7.2. The refund process takes 30 business days. Should you wish to submit an application before the refund is made, the additional VFS fees will be for the applicant’s account. Le Roux Attorneys Inc. cannot be held liable for VFS’s lengthy refund process.
8. Protection of Personal Information Act
By entering into this agreement you consent that Le Roux Incorporated Attorneys may use, collect, process and retain your Personal Data and Information in line with the Protection of Personal Information Act 4 of 2012 (as may be amended from time to time), for the purpose of rendering these services to you.